Sixgame FAQ — Your Questions, Answered Properly

You must be 18 years of age or older to register and play on Sixgame. By completing registration you confirm you meet this requirement. Sixgame reserves the right to request identity verification documents at any point to confirm your age before processing withdrawals or activating bonuses.

On the Login page, click "Forgot your password?" and enter the mobile number or email address you registered with. A reset code or link is sent within a couple of minutes. Follow the instructions to set a new password. If the message does not arrive, check your spam folder or contact live chat support for manual assistance.

No. Each player is permitted one account only. Duplicate accounts are detected automatically and may result in all associated accounts being suspended and any bonus funds being forfeited. If you believe you have accidentally created a duplicate, contact support immediately to have one account closed before any action is taken.

Log in to your account, go to Account Settings and look for the Security section. There you will find the option to enable two-factor authentication via SMS. Once switched on, every login from an unrecognised device will prompt you for a one-time code sent to your registered Pakistani mobile number, making your account significantly harder to compromise.

Go to Account Settings after logging in. You can update your email address directly from the profile section. To update your registered Pakistani mobile number, identity verification may be required to ensure the change is authorised by the genuine account holder. If you run into any issues, the live chat support team can assist.

Sixgame supports JazzCash, Easypaisa, Raast instant bank transfer, standard bank transfer, debit and credit cards, and other mobile wallets popular in Pakistan. All transactions are processed in PKR so there are no currency conversion fees for Pakistani players.

JazzCash and Easypaisa deposits are typically credited to your Sixgame PKR balance within seconds of completing the transaction on your mobile wallet. In rare cases involving high traffic or a network delay, it may take up to five minutes. If your balance has not updated after ten minutes, contact live chat support with your transaction reference number.

The minimum deposit amount varies by payment method. For JazzCash and Easypaisa the minimum is very low, making Sixgame accessible for players who want to start small. Exact minimums for each method are displayed in the cashier section once you log in. There is no maximum single deposit limit for most methods, though very large transactions may require additional verification.

First wait ten minutes in case of a temporary processing delay, then refresh your account balance. If the balance still has not updated, log in to live chat support and provide your JazzCash transaction ID, the amount transferred, the time of transfer and the mobile number used. The support team can trace the transaction and credit your account manually if confirmed on their end.

Sixgame does not charge any platform fee on deposits. Your payment provider — JazzCash, Easypaisa, your bank or card issuer — may apply their own transaction charges according to their fee schedule, which is outside Sixgame's control. The amount credited to your Sixgame balance is the exact PKR amount received after any provider-side fees.

Log in to your account and go to the Withdrawal page from your account dashboard. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. The request is reviewed and processed by the Sixgame payments team. Processing times vary by method and are shown in full on the Withdrawal page.

JazzCash and Easypaisa withdrawals are typically completed within a few hours of approval. Bank transfers and Raast transfers can take one to three business days depending on the receiving bank. VIP members at higher tiers benefit from prioritised withdrawal processing. The current estimated times for each method are always shown on the Withdrawal page.

Common reasons for a declined withdrawal include: an outstanding bonus wagering requirement that has not yet been completed, the withdrawal amount exceeding your available real-money PKR balance, account verification documents not yet submitted, or a mismatch between the account name and the name on the payment method. Check your account notifications for the specific reason, or contact live chat support for clarification.

Yes, each withdrawal method has a minimum PKR amount which is displayed in the cashier at the time of the request. The minimums are kept deliberately low to give players flexibility. Maximum withdrawal amounts per transaction and per day also apply and are shown transparently before you confirm any request.

Identity verification may be required before your first withdrawal or for transactions above a certain PKR threshold. This is a standard security measure to protect your account and prevent fraud. Accepted documents include a Pakistani CNIC or passport. Verification is usually completed within a few hours once documents are submitted via the account settings page.

Sixgame covers PSL (Pakistan Super League), all T20 internationals involving the Pakistan national team, Test matches, one-day internationals, the IPL and major domestic T20 tournaments worldwide. Markets include match winner, top batsman, top bowler, total sixes, total fours, over/under run totals, live ball-by-ball in-play betting and more. The Bet page has the full current market listing.

Once a match goes live, in-play markets open on the Bet page. Odds update ball-by-ball to reflect the current match situation — a wicket, a big over or a weather interruption all shift the numbers in real time. You can place bets at any point during the match until the market is suspended ahead of the next ball. A cash-out option is available on selected markets to lock in a profit or cut losses before the final result.

If a match is officially abandoned before any play takes place, all bets are voided and your PKR stakes are returned to your balance. If the match starts but is reduced by rain with a Duckworth-Lewis-Stern (DLS) result, most markets are settled on the official match result. Match-specific markets like total runs in a specific over that was not bowled are voided. Settlements follow the official ICC and tournament rulings.

Absolutely. The Sixgame platform and mobile app are both optimised for placing in-play bets quickly from a smartphone. The live betting interface loads fast on 4G connections and the bet slip is always just one tap away. Download the Sixgame app for the smoothest in-play experience during PSL match nights — push notifications can also alert you when key markets open.

The Live Casino section features live-streamed baccarat, blackjack, roulette, Andar Bahar, Teen Patti and a selection of game show-style titles. Professional dealers host every table in HD video, and you can interact via live chat. Tables operate 24 hours a day, seven days a week, with multiple table options at different PKR stake levels to suit every type of player.

A stable 4G or Wi-Fi connection gives you the best experience — HD video streams smoothly and there is no lag between placing a bet and the dealer confirming it. On a 3G connection the video quality adjusts automatically to lower resolution to keep the stream stable. The live casino is playable on Pakistani mobile networks, though during peak hours Wi-Fi is preferable for an uninterrupted session.

Live casino table stakes are shown in PKR and vary by game and table. Lower-stakes tables are available for players who prefer to keep their sessions modest, while VIP tables carry higher minimums suited to high-volume players. The stake range for each table is displayed on the table thumbnail before you join, so you always know what you are getting into before you sit down.

A wagering requirement means you must bet a certain multiple of the bonus amount before the bonus funds convert to withdrawable real-money PKR. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before that bonus turns into cash. Your wagering progress is always visible in the Bonuses tab of your account dashboard so you know exactly where you stand.

Yes, all bonuses on Sixgame have an expiry period which is stated clearly in the terms of each individual offer. If the wagering requirement is not completed before the expiry date, any remaining bonus funds and winnings generated from them are removed. The expiry countdown for each active bonus is visible in your account dashboard so you are always reminded of how much time remains.

Yes. Sixgame regularly runs promotions timed around major cricket events including the Pakistan Super League, T20 World Cup and Pakistan bilateral series. These include reload deposit bonuses, enhanced odds on selected PSL matches, free bet offers and cashback deals on losing cricket bets. Log in during the PSL season and check the Promotions tab — new offers appear before major match days.

Bonus funds cannot be withdrawn until the wagering requirement is fully met. You can, however, withdraw your real-money PKR balance at any time — note that requesting a withdrawal before completing wagering may result in any active bonus being forfeited. If you want to keep the bonus, complete the wagering first, then withdraw. Your real-money and bonus balances are always shown separately in the cashier to avoid any confusion.

Every time you place real-money bets on Sixgame — whether on cricket, live casino, bingo or slots — you earn VIP points. As your points accumulate you progress through five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks better benefits including higher bonus percentages, increased withdrawal limits, faster payment processing and, at the top levels, a dedicated account manager. Visit the VIP page for the full tier breakdown.

VIP point accumulation and tier status details — including any reset schedule — are explained in full on the VIP page. In general, once you reach a tier your status is protected for a defined period, giving you time to maintain activity without immediately dropping back down. Check the VIP page for the current programme rules as they may be updated from time to time.

Yes. Real-money bets on cricket, PSL in-play markets, live casino tables, bingo and all other sections of the platform contribute toward your VIP point balance. The rate at which points are earned may vary slightly between product types — the exact earning rates are published on the VIP page. Bonus-funded bets do not typically contribute to VIP point accrual; only real-money wagers count.

Visit the App page on Sixgame and tap the Android download button. This downloads the APK file directly to your phone. Before installing, go to your phone's Settings, open Security or Privacy, and enable "Install from unknown sources" or "Allow from this source." Once enabled, open the downloaded APK file and follow the on-screen steps — the whole process takes under two minutes on a standard Pakistani 4G connection.

Yes. iOS users can download the Sixgame app from the App page. The installation method for iOS is outlined there with step-by-step instructions. Once installed, the app supports Face ID and Touch ID for quick, secure login without entering your password every time — useful when you want to check live PSL odds quickly before a match starts.

The Sixgame mobile app includes all core features: sports betting, live in-play cricket markets, live casino, bingo, account management, deposits and withdrawals in PKR, bonus tracking and VIP progress. The interface is adapted for touchscreens with larger tap targets and a simplified navigation so everything is reachable within two taps. Push notifications for PSL match starts and goal alerts are exclusive to the app.

Try these steps in order: clear the app cache from your phone's app settings, close any background apps to free up memory, then reopen Sixgame. If it still crashes, uninstall the app, visit the App page and download the latest version — older APK builds occasionally have compatibility issues with newer Android versions. If the problem persists after reinstalling, contact live chat support and mention your phone model and Android version.

Sixgame provides deposit limits, session time reminders and self-exclusion options. You can set a daily, weekly or monthly PKR deposit cap directly from your account settings — once set, the cap cannot be increased immediately, giving you time to reflect. Session reminders pop up after a defined period of continuous play. If you feel you need a longer break, the self-exclusion tool lets you pause your account for a chosen period. Read more on the Responsible Gaming page.

Log in, go to Account Settings and find the Responsible Gaming section. Enter the maximum PKR amount you want to be able to deposit per day, week or month — whichever period suits your budget. The limit takes effect immediately. Increasing a limit has a mandatory cooling-off period before it activates, while reducing a limit takes effect straight away. This helps you stay in control of how much you spend on the platform.

If you notice that gaming is affecting your finances, relationships or daily routine, the most important step is to use the self-exclusion tool in your account settings to take a break. Talk to someone you trust about how you are feeling. Sixgame strongly encourages all players to treat gaming as entertainment with a fixed budget — never chase losses and never play with money set aside for essential expenses. More guidance is available on the Responsible Gaming page.

Yes. If you wish to permanently close your account, contact the Sixgame support team via live chat or email and submit a permanent closure request. Any real-money PKR balance remaining in your account at the time of closure will be returned to you via your usual withdrawal method, subject to standard verification checks. A permanently closed account cannot be reopened, so consider a temporary self-exclusion first if you are unsure.