Safe Play First

Sixgame Responsible Gaming — Play Safe, Stay in Control

Gaming on Sixgame is meant to be enjoyable entertainment — nothing more. Whether you are watching PSL live and placing a cricket bet or playing a few rounds of live casino after work, the experience should always stay within your comfort zone. This page covers every tool and habit that helps you keep it that way.

Sixgame's Safe Play Pledge
Free deposit and session limits for every player
Cooling-off periods activated within minutes
Self-exclusion honoured immediately on request
Strict 18+ age verification on every account
Support team trained to spot and assist at-risk players
No pressure marketing — unsubscribe anytime
Responsible Gaming Tools Available to You

These controls are built into your Sixgame account and can be activated at any time — no waiting period, no friction.

Deposit Limits

Set a daily, weekly or monthly cap on how much PKR you can deposit into your account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.

Available in Account Settings
Session Time Limits

Choose how long each gaming session can last — from 30 minutes up to several hours. When your session limit is reached, you will receive a clear notification and be automatically logged out. You can always come back fresh tomorrow.

Configurable Per Session
Cooling-Off Period

Need a short break? A cooling-off period locks your account for a set number of days — 1, 7, 14 or 30 days — while keeping your balance intact. During this time, all marketing communications are paused as well. You cannot override this once it is activated.

Instant Activation
Self-Exclusion

For a more serious break, self-exclusion closes your account for a minimum of six months. Your PKR balance will be returned to your registered JazzCash or Easypaisa account after the exclusion period begins. Re-opening requires contacting support after the minimum period ends.

6 Months Minimum
Reality Check Reminders

Enable automatic on-screen reminders that pop up during your session to show how long you have been playing and how your balance has moved. These gentle nudges help you stay aware of time and money without breaking your game unnecessarily.

Customisable Intervals
Support Access

Our support team is available around the clock. If you want to discuss any of the above tools, feel something is getting out of balance, or simply need someone to talk to about your gaming habits, reach out through live chat and a real team member will respond promptly.

24 / 7 Live Chat
Recognise the Warning Signs

Gaming problems rarely appear overnight. They usually build up gradually and can be easy to overlook until they become serious. Being honest with yourself — and with people close to you — is the first and most important step. If any of the signs below feel familiar, that is worth taking seriously.

Important: Recognising a problem early makes it much easier to address. None of the signs below mean you are a bad person — they simply mean it is time to use the tools available to you and, if needed, speak to someone you trust.
Example: Healthy Budget Use
Entertainment BudgetPKR 5,000
Gaming Spend This WeekPKR 3,000 (60%)

Staying within a pre-set entertainment budget is the mark of healthy play. The moment your gaming spend starts creeping into money set aside for bills, groceries or family — set a deposit limit immediately.

1
Chasing Losses

Depositing more PKR specifically to try to win back money you have already lost is one of the clearest early warning signs of a problem.

2
Gambling With Essential Money

Using funds meant for rent, groceries, utility bills or family needs to fund gaming sessions is a serious red flag that needs immediate action.

3
Hiding Your Activity

Feeling the need to keep your gaming activity, deposits or wins/losses secret from family members or close friends is a warning worth heeding.

4
Neglecting Responsibilities

Missing work, skipping family time or neglecting daily duties because of gaming sessions is a sign the activity has grown beyond healthy entertainment.

5
Unable to Stop or Cut Back

If you have genuinely tried to reduce how much you play or spend and found you cannot stick to it, that is the right moment to use the self-exclusion or cooling-off tools.

6
Mood Dependent on Results

If your mood, temper or general wellbeing has become closely tied to whether you win or lose on the platform, gaming has moved past entertainment into something that needs attention.

7
Borrowing to Play

Taking loans, borrowing from friends or using credit to fund gaming is a serious indicator. No bonus, PSL special or live casino offer is worth going into debt for.

8
Thinking About Gaming Constantly

Spending a large portion of your day thinking about past sessions, planning the next deposit or calculating odds even when you are not playing is a sign of preoccupation that warrants a break.

Practical Safe Play Tips

Responsible gaming is not about playing less — it is about playing smarter. The habits below make it easy to keep gaming as a fun part of your week rather than a source of stress.

Set Your Budget Before You Start

Decide exactly how much PKR you are comfortable spending before you log in — not while you are in the middle of a session. Treat that number as your genuine entertainment budget for the week, the same way you would budget for dinner out or a cinema ticket. Use the deposit limit tool to make that budget automatic and firm.

Keep Sessions Short and Time-Bounded

Long, unbroken gaming sessions distort your sense of time and make it harder to make clear decisions. Set a session time limit in your account settings — even 60 to 90 minutes is plenty. Step away, have a cup of chai, get some fresh air. You will enjoy the next session far more when you come back refreshed.

Think of It as Entertainment, Not Income

Winning on Sixgame — whether it is a cricket bet during a T20 match or a live casino hand — is exciting but it is never guaranteed. The PKR you deposit should be money you are genuinely comfortable spending on entertainment. If you win, that is a bonus. Never play with money you cannot afford to lose.

Do Not Chase Losses

If you have a losing session — and every player does sometimes — the instinct to deposit more and win it back is very natural but almost always makes things worse. Close the app, give yourself time away and revisit your budget before the next session. A short cooling-off period is far cheaper than chasing.

Keep Family in the Loop

You do not need to share every bet slip with your family — but if gaming is a regular part of your week, the people close to you should generally know. Secrecy around gaming is often the first sign that something has shifted. Open conversations with family keep things healthy and give you a natural accountability partner.

Avoid Playing When Stressed, Upset or Tired

Emotional states significantly affect decision-making. Playing after a long day at work, during a financial worry or while feeling down usually leads to bigger bets, longer sessions and worse outcomes. Save gaming for when you are genuinely in a relaxed, positive mood and can enjoy it properly.

Use the App's Built-In Controls

The Sixgame app gives you quick access to your deposit limits, session reminders and account controls from the settings menu. If you are using the mobile app, it takes less than two minutes to set a weekly PKR deposit cap. That two minutes of setup can save you a lot of stress later on.

Quick Safety Checklist

Ticking all seven? You are playing responsibly. If one or two feel difficult, that is a signal worth paying attention to.

Need to Talk?

If gaming is causing stress in your life, the Sixgame support team is available 24 hours a day through live chat. You do not need a specific reason to reach out — if something feels off, just start a chat.

You can also speak to someone close to you — a friend, sibling or trusted family member. Talking about it is always the right move.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, consider using the deposit limit or cooling-off tools right away — or reaching out to our support team.

1

Have you ever deposited more PKR than you originally planned to in a single session?

2

Have you ever hidden your gaming activity or the amount you have spent from someone close to you?

3

Has gaming ever caused you to miss work, studies, family time or other important responsibilities?

4

Have you ever felt restless, irritable or anxious when you were unable to access the platform?

5

Have you used money intended for bills, groceries or family expenses to fund a gaming session?

6

Do you regularly think about your next gaming session, deposit or bet during the day when you are not playing?

What to do next: If two or more of the above resonated with you, log into your account, go to Settings and activate a deposit limit or a cooling-off period today. It takes under two minutes and it is one of the best decisions you can make. If you would rather talk to someone first, our live chat is open right now.

Our Commitment to Responsible Gaming

Sixgame is built around the idea that online gaming should be a genuinely positive experience for every player who chooses to spend time on the platform. Cricket betting during a PSL season, a late-night live casino session or a quick bingo game during your lunch break — all of it should feel like an enjoyable choice, not an obligation or compulsion.

We take our responsibility to players seriously. That means providing real, functional tools that give you meaningful control over your activity, training our support team to recognise signs of distress, and making it as easy to slow down or stop as it is to play. This is not a legal formality — it is a genuine operating principle at Sixgame.

Responsible gaming at Sixgame is built on three pillars: player awareness (giving you clear information), practical controls (tools that actually work) and accessible support (real people available at any hour). Every section of this page reflects one of those pillars.

Age Verification — Strictly 18 and Over

Sixgame is exclusively for adults. You must be at least 18 years old to create an account, make a deposit or place any bet on the platform. This is a firm and non-negotiable requirement.

During the registration process, you are required to confirm your date of birth. In addition, before you can make your first withdrawal, we will ask you to verify your identity by submitting a copy of your CNIC or passport. This verification step ensures the name, age and payment method all belong to the same adult individual.

Any account found to belong to a person under 18 will be permanently closed immediately. The PKR balance will be returned to the source payment method — JazzCash, Easypaisa or bank account — and no further access will be granted.

Zero exceptions: We do not make exceptions to the 18+ rule under any circumstances, regardless of the account balance, VIP status or any other factor. This rule exists to protect young people.

Deposit and Loss Limits

The deposit limit tool lets you define exactly how much PKR you can add to your Sixgame account within a given time window. You can set a daily, weekly or monthly deposit limit — or all three at once. These limits apply across all payment methods including JazzCash, Easypaisa, Raast, bank transfer and cards.

Once a deposit limit is reached, the system will decline further deposits until the period resets automatically. You will see a clear message explaining why the deposit was declined and when the next window opens.

How Limit Changes Work

  • Decreasing a limit: Takes effect immediately. If you reduce your weekly limit from PKR 10,000 to PKR 5,000, the lower cap is active the moment you save the change.
  • Increasing a limit: Requires a 24-hour waiting period before it comes into effect. This deliberate delay is designed to prevent impulsive decisions made during a losing session.
  • Removing a limit entirely: Also requires a 24-hour waiting period and a confirmation step to ensure the decision is intentional.
Good habit: Set your deposit limit to match your genuine entertainment budget for the month — not the maximum you could technically afford. The limit tool works best when it reflects a considered decision rather than a ceiling you never intend to hit.

Session Time Controls and Reality Checks

Long gaming sessions are one of the main risk factors for problematic behaviour. Time passes differently when you are engaged in a live casino game or watching ball-by-ball cricket betting odds update in real time. Session controls exist to counter this.

You can set a maximum session duration from your account settings. When the duration is reached, the platform will display a prominent notification and automatically log you out. A minimum 10-minute gap is then applied before you can log back in, giving you a genuine break rather than an instant restart.

Reality check pop-ups can be enabled separately. These appear at intervals you choose — every 30, 60 or 90 minutes — and display a simple summary: how long you have been playing, your net result for the session and a prompt to continue or end the session. Many players find these reminders genuinely useful for keeping sessions in perspective.

Cooling-Off Periods and Self-Exclusion

Sometimes the right move is to step away entirely. Sixgame offers two levels of account pause, depending on how long a break you need.

Cooling-Off Period

A cooling-off period temporarily suspends your account for 1, 7, 14 or 30 days. During this time your account is locked — you cannot log in, deposit or place bets. Your balance is held safely and will be available when the period ends. All promotional and marketing emails are also paused. The cooling-off period cannot be reversed once activated; it runs its full course.

Self-Exclusion

Self-exclusion is a more formal and longer-term step. When you activate self-exclusion, your account is closed for a minimum of six months. Your PKR balance is returned to your registered payment method within a reasonable processing window. Any bonus balances are forfeited.

After the minimum six-month period, if you genuinely feel ready to return and believe your relationship with gaming is healthy, you can contact our support team to discuss reopening your account. This is not an automatic process — it requires a deliberate request and a conversation with our team.

Returning after self-exclusion: If you approach us about returning to the platform after a self-exclusion period, our support team will ask you a few straightforward questions to understand your situation. This is not a bureaucratic hurdle — it is a genuine check that the people on our team carry out because they care about the outcome.

Protecting Minors

If you share a device — a mobile phone, tablet or computer — with family members who include children or teenagers, it is your responsibility as the account holder to make sure they cannot access your Sixgame account. Here are some practical steps:

  • Never save your Sixgame password in a shared browser profile
  • Log out of your account after every session on a shared device
  • Use the screen lock on your phone and do not share your PIN with children
  • Consider using a separate device for gaming that is not accessible to younger family members
  • Enable parental control software on shared family devices — there are several free options available for both Android and iOS

If you are a parent or guardian and you believe a minor has accessed or created an account on Sixgame, contact our support team immediately through live chat. We will investigate and act without delay.

Marketing, Bonuses and Promotions

Sixgame sends promotional communications including deposit bonuses, PSL season offers and new game announcements only to players who have opted in. Marketing consent is collected at registration and can be withdrawn at any time through your account settings or by clicking the unsubscribe link in any marketing email.

We apply additional care when sending promotional content to players who have recently used a cooling-off period, set a deposit limit or contacted support about their gaming habits. In these cases, marketing communications are automatically paused for a minimum of 30 days, regardless of the player's stated preference. This is a deliberate policy — bonuses and promotions should never feel like pressure to return to the platform after a break.

All bonuses on Sixgame come with clearly stated terms including wagering requirements, expiry dates and eligible games. We do not bury these conditions in small print. If you ever have a question about a specific bonus offer, the support team can walk you through the full terms before you claim it.

Bonus tip: A bonus is an added extra — it is never a reason to deposit more than your budget allows. If a bonus requires a deposit size that exceeds your weekly limit, the right call is to skip the bonus rather than raise your limit to chase it.

Contact Our Support Team

Our support team is available 24 hours a day, seven days a week. You can reach them through the live chat feature on the platform — look for the chat icon on any page. Whether you want to set a limit, activate a cooling-off period, ask about self-exclusion or simply talk through something that is on your mind, a real team member will respond.

For responsible gaming related requests — deposit limits, session limits, cooling-off periods, self-exclusion — we aim to process and confirm every request within one hour of it being submitted. For self-exclusion requests, the account is locked immediately upon confirmation, and the PKR balance return is processed within the standard withdrawal window.

All responsible gaming conversations are handled with complete discretion. Your account history, contact with the support team and any limits or exclusions you set are private and are never shared with other players or used for any commercial purpose.

You can also write to us at the email address shown in the footer of this page. For VIP members at Platinum and Diamond tier, your dedicated account manager can handle responsible gaming requests directly and with priority handling.

Responsible Gaming FAQs

Common questions from Sixgame players about safe play tools, limits and self-exclusion.

Log into your Sixgame account and go to the Settings section. Under the Responsible Gaming tab you will find options to set a daily, weekly or monthly PKR deposit limit. Enter the amount, confirm and the limit is active immediately. Reducing a limit takes effect straight away; increasing one requires a 24-hour waiting period.

No. Once a cooling-off period is activated it runs its full course and cannot be reversed. This is intentional — the purpose of the cooling-off period is to give you a genuine, uninterrupted break. If you have activated a 7-day cooling-off, your account will remain locked for the full seven days regardless of any requests to reopen it early.

Your real-money PKR balance will be returned to your registered payment method — JazzCash, Easypaisa, Raast or bank account — within the standard withdrawal processing window after self-exclusion is confirmed. Any bonus balance or free bet credits are forfeited at the point of self-exclusion and cannot be recovered.

Setting a deposit limit does not automatically stop marketing communications unless you have opted out of them separately. However, any bonus offer you receive will always be within the bounds of your deposit limit — you will never be shown a promotion that requires a deposit larger than your limit allows. If you recently used a cooling-off period, marketing is paused for at least 30 days automatically.

You can unsubscribe from marketing communications in two ways: click the unsubscribe link at the bottom of any marketing email, or go to your account Settings and update your communication preferences under the Notifications tab. Unsubscribing from marketing does not affect essential account notifications such as deposit confirmations, withdrawal updates or security alerts.

After the minimum six-month self-exclusion period has passed, you may contact our support team to discuss reopening your account. This is not automatic — it requires a deliberate request and a short conversation with our team. We do this to make sure returning players are in a genuinely good place before they resume. If our team has any concerns, we may recommend keeping the exclusion in place for a further period.
Play Responsibly on Sixgame
Ready to Play? Start Smart, Stay in Control

Create your free account today, set your PKR deposit limit on day one, and enjoy cricket betting, live casino and more — knowing every responsible gaming tool is right there in your settings whenever you need it.

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