Sixgame Privacy Policy — Your Data, Handled With Care

1. Who We Are

Sixgame is an online gaming and sports betting platform accessible at sixgame.vu. When this Privacy Policy refers to "Sixgame", "we", "us" or "our", it means the operator of the Sixgame platform. This policy applies to all players who access the platform, whether through a desktop browser or the Sixgame mobile app.

By creating an account and using the Sixgame platform, you agree to the collection and use of your information in the ways described in this Privacy Policy. If you have questions at any point, our support team is available around the clock and you can find contact details at the bottom of this page.

2. What We Collect

The types of personal information we collect from you fall into two broad categories: information you give us directly, and information we gather automatically as you use the platform.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number
• Identity verification documents: national identity card (CNIC), passport or other document when requested
• Payment information: JazzCash number, Easypaisa number, Raast ID, bank account details or card information used for PKR deposits and withdrawals
• Communications: messages you send to our support team, feedback or complaints
• Responsible gaming preferences: deposit limits, cooling-off requests or self-exclusion settings you configure

Information Collected Automatically

• Device information: device type, operating system, browser version, device identifiers
• Usage data: pages viewed, games played, bets placed, session duration, click patterns
• Technical data: IP address, time zone, referring URL
• Cookie and tracking data: as described in the Cookies section below

3. How We Collect Your Information

Most of the data we hold about you comes from your direct interactions with the Sixgame platform. This includes filling in the registration form, making a PKR deposit, placing a bet, contacting support or updating your account profile. Additional data is collected automatically in the background through standard web and app technologies as you navigate the platform.

In some cases, we may receive information from third-party service providers. For example, a payment processor may confirm the outcome of a JazzCash or Easypaisa transaction, or an identity verification partner may confirm the result of a document check. These providers operate under their own data handling agreements and share only what is necessary for us to complete the relevant process.

4. Why We Use Your Information

Every piece of data we collect has a specific purpose. We do not collect information speculatively. The table below sets out the main reasons we use your data and the basis for doing so:

5. Payment Data & PKR Transactions

All financial transactions on Sixgame are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit card, the payment details you provide are transmitted securely to our payment processing partners. Sixgame does not store full payment credentials on its own servers — for example, full card numbers or complete mobile wallet PINs are never held by us.

We do retain transaction records — the date, amount in PKR, payment method used and outcome — for as long as required to support account operations, handle disputes and comply with our record-keeping obligations. These transaction records are tied to your account and accessible to you through your account history at any time.

6. Cookies & Tracking Technologies

Sixgame uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and give us useful information about how players use the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to work — keeping you logged in, maintaining your session and ensuring your bet slip and balance display correctly. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages are most visited, how long players spend on different sections and where technical issues tend to occur. This data is aggregated and does not identify individual players.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to reconfigure them every session.
• Marketing cookies: Used only where you have given consent, to show you relevant bonus offers and promotions based on your gaming activity. You can opt out of these through your account settings or browser preferences.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform normally.

7. Sharing Your Data

Sixgame does not sell your personal data. We share information with third parties only where it is necessary to operate the platform or where we are required to do so. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast network providers, card processors and banking partners — solely to process your PKR transactions
• Identity verification providers: third-party KYC services used to verify documents when required — they confirm the check result but do not retain your documents beyond their own stated retention period
• Technology and infrastructure providers: cloud hosting, platform infrastructure and security monitoring services that process data on our behalf under strict confidentiality agreements
• Customer support tools: the software platforms our support team uses to manage and respond to player queries
• Fraud prevention and security services: services that help us detect suspicious activity, account abuse and money laundering patterns

All third parties who handle your data on our behalf are required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not share your data with advertisers, data brokers or unrelated commercial partners.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The standard retention periods we apply are:

• Active account data: held for the duration your account remains open
• Transaction and financial records: retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping practice
• Identity verification documents: retained for the period your account is active plus five years, after which they are securely deleted
• Support correspondence: retained for three years from the date of the last interaction
• Analytics and usage data: retained in aggregated, non-identifiable form indefinitely; individual session logs are deleted after 12 months

When data reaches the end of its retention period, it is securely and permanently deleted from our systems. Where deletion is not immediately possible — for example, data held in encrypted backups — we ensure it is overwritten at the next scheduled backup cycle.

9. Your Rights Over Your Data

You have meaningful rights over the personal data Sixgame holds about you. These are not just formal declarations — you can actually exercise all of the following by contacting our support team:

To exercise any of these rights, contact our support team through the live chat on the platform or by writing to the email address shown in the footer. We aim to respond to all data rights requests within 30 days. Complex requests may take up to 60 days, in which case we will let you know in advance.

10. Security Measures

Sixgame applies multiple layers of technical and organisational security to protect your personal data against unauthorised access, loss, misuse or alteration. Key measures include:

• SSL/TLS encryption: all data in transit between your device and our servers is encrypted using 256-bit SSL
• Encrypted storage: sensitive personal data and payment references stored at rest are encrypted
• Access controls: internal access to player data is restricted to staff who genuinely need it to do their jobs, and all access is logged
• Two-factor authentication: available for player accounts and enforced for internal staff systems
• Regular security audits: our platform infrastructure undergoes regular security reviews and penetration testing
• Incident response: we have a defined process for identifying, containing and notifying affected parties in the event of a data security incident

11. Minors & Under-18s

The Sixgame platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. The age check at registration is a mandatory step — you are required to confirm your date of birth and we may request identity verification documents to confirm this.

If we discover or have reason to believe that a person under 18 has created an account, we will immediately suspend that account, delete the associated personal data as far as our legal obligations permit, and return any deposited PKR balance to the source payment method. If you are a parent or guardian and believe a minor has created an account using your details or payment methods, please contact our support team immediately.

12. Marketing Communications

Sixgame sends promotional communications including bonus offers, PSL season promotions, new game announcements and platform updates. These are sent only to players who have opted in to marketing during registration or subsequently through their account settings.

You can withdraw your marketing consent at any time in two ways: through the unsubscribe link included in every marketing email, or by updating your communication preferences in your account settings. Withdrawing consent for marketing does not affect essential account communications such as deposit confirmations, withdrawal notifications or security alerts — those will continue for as long as your account is active.

We do not share your contact details with external advertisers for their own marketing purposes under any circumstances.

13. Changes to This Policy

Sixgame may update this Privacy Policy from time to time to reflect changes in how the platform operates, the technologies we use or applicable data handling standards. When we make material changes, we will notify registered players via the email address on their account and post the updated policy on this page with a revised effective date.

We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after a policy update constitutes your acknowledgement of the revised terms.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a concern about how your information has been handled, our support team is available 24 hours a day, seven days a week.

The quickest way to reach us is through the live chat feature on the Sixgame platform, where a real team member will assist you directly. For formal data rights requests or written queries, you can also write to the support email address displayed in the footer of this page.

We treat all privacy-related queries with priority and aim to send an initial acknowledgement within 24 hours of receiving your message. Full responses to data rights requests are completed within 30 days as standard.